F.A.Q.
CONTACT & GENERAL INFORMATION
HOW CAN I CONTACT NILUFAR?
You can reach our team by email at nilufar@nilufar.com or by phone at +39 02 780193 (Nilufar – Via della Spiga) | +39 02 36590800 (Nilufar Depot)
Our opening hours are Monday to Saturday from 10 AM – 7 PM (CET).
WHERE ARE YOUR LOCATIONS?
Nilufar has two locations in Milan — the renowned venues Nilufar Via della Spiga and Nilufar Depot — where you can explore a curated selection of vintage and contemporary pieces by masters and emerging designers from around the world.
Both locations are open to the public Monday through Saturday, 10 AM – 7 PM (CET).
For a personalised one-to-one experience, please contact us or fill the form, to schedule an appointment.
In addition, Nilufar hosts a rich program of temporary and pop-up events. Follow Nilufar’s channels to stay updated on these special events and discover how to experience Nilufar around the globe.
DOES NILUFAR OFFER GUIDED TOURS?
Yes, guided tours of Nilufar’s spaces and collections can be requested via email at nilufar@nilufar.com. Our team will be glad to arrange a visit crafted around your interests.
PRODUCTS & CUSTOMIZATION
DOES NILUFAR OFFER CUSTOMIZATION OPTIONS?
Yes, selected contemporary pieces can be tailored to your project. Our team collaborates closely with clients to create bespoke creations in dialogue with Nilufar’s curatorial vision.
Discover NILUFAR EDITION our exclusive in-house collection, offering great flexibility in terms of customization for over one hundred pieces across key furniture categories, each crafted to adapt to your project’s unique identity.
DOES NILUFAR PROVIDE DATASHEETS OR 3D DRAWINGS?
Yes, datasheets are available for download on each product page. The 3D drawings of NILUFAR EDITION products are available through the Design Advisory Service.
PROFESSIONAL SERVICES
DOES NILUFAR OFFER A PROFESSIONAL SERVICE?
Yes, Nilufar offers a dedicated Design Advisory Service for design, architecture, and curatorial professionals. Subscribe for exclusive access to collectible pieces, bespoke furnishings, and expert guidance for your projects.
DOES NILUFAR PROMOTES PROJECTS REALIZED WITH ITS PIECES?
Yes, through our Design Advisory Service, Nilufar celebrates collaborations by showcasing selected projects in our dedicated editorial section. We highlight how designers, architects, and curators bring each piece to life in distinctive contexts, fostering an ongoing dialogue between creation and curation.
DOES NILUFAR SUPPORT LARGE-SCALE OR HOSPITALITY PROJECTS?
Yes, beyond private collections, Nilufar partners with professionals on hospitality, retail, and cultural projects, providing tailored solutions and seamlessly integrating collectible design.
ORDERS & QUOTATIONS
HOW CAN I REQUEST A QUOTATION?
You may request a quotation directly from each product page or for your entire wishlist. Our sales team will get back to you with a personalized proposal and detailed information.
DOES NILUFAR OFFER A CATALOGUE FOR IN-STOCK PIECES?
Our sales team can provide pricing and recommendations for available pieces that best suit your project. Please contact us for personalized assistance.
WHAT IS INCLUDED IN THE PRICE?
Prices refer exclusively to the product and do NOT include VAT, customs duties, shipping, crating, banking fees, and any other applicable charges.
SHIPPING, DELIVERY & CLAIMS
DOES NILUFAR OFFER WORLDWIDE SHIPPING?
Yes, Nilufar ships globally, ensuring every piece arrives with the utmost care, wherever your project is located.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary by product and destination. Our team will provide an estimated lead time upon request.
HOW CAN I REPORT A CLAIM?
If you need to report a claim, please complete our Claims Form or contact our customer service team at customerservice@nilufar.com.
Our opening hours are Monday to Saturday, 10 AM – 7 PM (CET).